Shipping Policy

Outin Holding Hong Kong Limited ships clothing products to physical addresses within the regions displayed at checkout on sweaterpwyp.com. All orders are processed after payment verification. Processing occurs on business days. Outin Holding Hong Kong Limited does not process or ship orders on weekends or public holidays. The total delivery time consists of order processing time and carrier transit time. Processing time begins when Outin Holding Hong Kong Limited confirms the order. Carrier transit time depends on the destination and the shipping method selected at checkout. Outin Holding Hong Kong Limited does not guarantee specific delivery dates because carrier performance varies by location and season.

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Outin Holding Hong Kong Limited displays all shipping charges before payment. The customer bears all shipping charges. Outin Holding Hong Kong Limited does not provide free shipping unless a promotion explicitly states free shipping. Promotional free shipping applies only to the specific promotion terms.

Returns Policy

Outin Holding Hong Kong Limited offers a strict 14-day no-reason refund policy. The 14-day period starts on the date the customer receives the item. The customer must initiate the return within 14 days of receipt. The customer does not need to provide a reason for the return. Outin Holding Hong Kong Limited accepts returns that meet the conditions in this document.

All returned items must be unused, unwashed, and undamaged. All returned items must include all original tags, labels, and packaging. Outin Holding Hong Kong Limited rejects returns that show signs of wear, alteration, or damage caused by the customer. Outin Holding Hong Kong Limited rejects returns missing original packaging or tags. The customer must return the item in the same condition as received. Items that are not unused or not in original packaging are not eligible for return. Items marked as final sale at the time of purchase are not eligible for return.

Return Process

The customer must follow these steps to return an item:

1. Contact Outin Holding Hong Kong Limited at [email protected] within 14 days of receiving the item. Provide the order number, the item name, and the reason for return. The customer does not need to provide a reason, but Outin Holding Hong Kong Limited requests contact for return authorization.

2. Outin Holding Hong Kong Limited reviews the request and provides a return authorization. Outin Holding Hong Kong Limited may request photographs of the item and packaging. The customer must provide clear photographs if requested.

3. The customer packages the item securely. The customer includes all original tags, labels, and packaging. The customer writes the return authorization number on the outside of the package.

4. The customer ships the package to the return address. The recipient must be Outin Holding Hong Kong Limited, the contact phone is +852 5638 3663, and the specific return address is ROOM 413 4/F LUCKY CENTRE NO.165-171 WANCHAI ROAD WAN CHAI HK.

5. The customer provides the tracking number to Outin Holding Hong Kong Limited at [email protected]. Outin Holding Hong Kong Limited does not process returns without a tracking number.

6. Outin Holding Hong Kong Limited inspects the returned item after delivery. Outin Holding Hong Kong Limited notifies the customer of approval or rejection within a reasonable period. Outin Holding Hong Kong Limited processes approved refunds according to the refund timeline below.

Return Shipping Costs

The buyer completely bears all return shipping costs. Outin Holding Hong Kong Limited does not reimburse return shipping costs. Outin Holding Hong Kong Limited does not provide prepaid return labels. The customer must pay the carrier directly for return shipping. The customer must use a trackable shipping method. Outin Holding Hong Kong Limited is not responsible for returns lost or damaged in transit. The customer bears the risk of loss or damage during return shipping.

Refund Processing

Outin Holding Hong Kong Limited processes refunds after receiving and inspecting the returned item. The refund arrival time is at least 14 days from the date Outin Holding Hong Kong Limited approves the refund. The refund arrival time may be longer depending on the payment provider and the customer's financial institution. Outin Holding Hong Kong Limited does not control the time required by banks or payment processors to credit the refund. The customer must allow at least 14 days for the refund to appear in the original payment method.

For PayPal refunds, the refund arrival time is at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days for PayPal refunds where local laws impose that requirement. Outin Holding Hong Kong Limited complies with all applicable local laws regarding refund timelines.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Outin Holding Hong Kong Limited at [email protected] within 7 days of receiving the item. The customer must provide the order number, a description of the damage or defect, and clear photographs of the damage or defect. Outin Holding Hong Kong Limited does not accept claims for damaged or defective items submitted after 7 days from receipt. This 7-day claim period perfectly matches the Terms of Service. Outin Holding Hong Kong Limited reviews each claim and determines the appropriate resolution. Outin Holding Hong Kong Limited may provide a replacement, a refund, or another remedy at its sole discretion. The customer must not return damaged or defective items without contacting Outin Holding Hong Kong Limited first.

Contact Information

For all shipping and return questions, contact Outin Holding Hong Kong Limited at [email protected]. The company phone number is +852 5638 3663. The company address is ROOM 413 4/F LUCKY CENTRE NO.165-171 WANCHAI ROAD WAN CHAI HK. The website is sweaterpwyp.com.