Terms of Service

These Terms of Service govern access to and use of sweaterpwyp.com and all purchases made through sweaterpwyp.com. By accessing sweaterpwyp.com, creating an account, or placing an order, you agree to these Terms. If you do not agree, you must not use sweaterpwyp.com.

Acceptance of Terms

You accept these Terms when you confirm an order, register an account, or continue to use sweaterpwyp.com. The Outin Holding Hong Kong Limited may update these Terms. Continued use after changes means you accept the revised Terms.

Eligibility and Account

You must be at least 18 years old or have legal permission from a parent or guardian to purchase. You must provide accurate account information. You are responsible for protecting your password and for all activity under your account. The Outin Holding Hong Kong Limited may suspend or close accounts that violate these Terms.

Orders and Payment

All orders are subject to acceptance and availability. The Outin Holding Hong Kong Limited may cancel an order if payment is not authorized, if product details contain an error, or if fraud is suspected. Payment must be completed before shipment. Prices are displayed at checkout and may change before order confirmation.

Shipping and Delivery

The Outin Holding Hong Kong Limited ships to addresses provided by the customer. Delivery times depend on destination, carrier, customs, and local conditions. The customer must provide a complete and accurate shipping address. Risk of loss passes to the customer upon carrier delivery confirmation. The Outin Holding Hong Kong Limited is not responsible for delays caused by carriers, customs, or incorrect addresses.

Returns and 14 days No-Reason Refund Policy

The Outin Holding Hong Kong Limited offers a strict 14 days no-reason refund policy. You may request a refund for eligible clothing items within 14 days of delivery without providing a reason. To qualify, items must be unworn, unwashed, undamaged, and returned with original tags and packaging. You must contact [email protected] to start the return process. Return shipping costs are paid by the customer unless the item is damaged or defective. Refunds are issued to the original payment method after the returned item is received and inspected.

Refund Processing and PayPal Refunds

Refund processing and arrival to the customer's account takes at least 14 days from refund approval. PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The Outin Holding Hong Kong Limited does not control bank, card issuer, or PayPal processing timelines. The Outin Holding Hong Kong Limited will provide a refund confirmation after processing begins.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact [email protected] with your order number and clear photographs of the damage or defect. The Outin Holding Hong Kong Limited will review the claim and may offer a replacement, repair, or refund. Claims submitted after exactly 7 days of receipt may be rejected.

Prohibited Conduct

You must not use sweaterpwyp.com for unlawful activity. You must not submit false information, interfere with site security, scrape data, resell products without authorization, or place fraudulent orders. The Outin Holding Hong Kong Limited may report unlawful conduct to authorities and may pursue legal remedies.

Intellectual Property

All text, images, logos, and designs on sweaterpwyp.com are owned by the Outin Holding Hong Kong Limited or by third-party licensors. You may not copy, modify, distribute, or use this content without written permission. Product descriptions and images are provided for general information and do not create a warranty.

Limitation of Liability

To the maximum extent permitted by law, the Outin Holding Hong Kong Limited is not liable for indirect, incidental, special, or consequential damages. The total liability of Outin Holding Hong Kong Limited for any claim related to an order is limited to the amount paid for that order. This section does not limit rights that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless the Outin Holding Hong Kong Limited from claims, losses, damages, and expenses arising from your violation of these Terms, your misuse of sweaterpwyp.com, or your infringement of any third-party right.

Governing Law

These Terms are governed by the laws of Hong Kong. Any dispute arising from these Terms or from purchases made through sweaterpwyp.com is subject to the exclusive jurisdiction of the courts of Hong Kong. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Changes to These Terms

The Outin Holding Hong Kong Limited may revise these Terms at any time. The current version is posted on sweaterpwyp.com. You are responsible for reviewing these Terms before each purchase. If any provision is found unenforceable, the remaining provisions remain in effect.

Contact Information

For questions about these Terms, contact the Outin Holding Hong Kong Limited at [email protected]. The business address is ROOM 413 4/F LUCKY CENTRE NO.165-171 WANCHAI ROAD WAN CHAI HK. The business phone number is +852 5638 3663.